Darlene Allison

Leslie Gough

Hailey Lankford

Whitney Harrison

Tasks

• Question callers to determine their locations, and the nature of their problems to determine type of response needed.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Record details of calls, dispatches, and messages.
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Maintain access to, and security of, highly sensitive materials.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
• Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
• Maintain files of information relating to emergency calls.